KCPD Disptacher Defines Grace Under Pressure

Image of Stacey Hollis

Since middle school, Stacey Hollis has been fascinated with law enforcement. She’d become an officer one day. That was the plan.

Hollis joined KCPD 17 years ago as a call taker, thinking she could learn about policing before joining the police academy. But the best-laid plans often change, and so did Hollis’. She loved working as a call taker and dispatcher.

“No two days are ever the same,” Hollis said. “Even after 17 years, you don’t know what’s going to happen day-to-day. Plus there’s job security.”

On a typical day, if there is one, Hollis will help hundreds of Kansas Citians by dispatching officers to their needs. It’s a position that requires grace under pressure and calmness because people call under extreme duress.

“This is their worst day, and they’re calling you for help because they’re trusting you to get them the help they need,” Hollis said. “They’re dealing with a crisis and trying to get help. Treat every call how you would want your loved ones to be treated.”

Some callers stick out, even after 17 years. Hollis said there’s a deep satisfaction when she can help people who contemplate taking their lives.

“I’ve been on the phone with them for long times,” Hollis said. “You develop a rapport, and they realize over time they really don’t’ want to hurt themselves. They’re grateful you helped and got CIT officers involved.”

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KCPD has call taker and dispatcher positions available. Apply here.